SSAIB’s remit as a certification body is to protect the interests of the consumer (eg purchasers, specifiers and end users.)
This is achieved by requiring registered organisations to meet criteria appropriate to the services they provide. For example, insurance and screening of personnel have, and implement, a complaints procedure. In addition, all services provided by registered organisations must comply with the requirements of international, European or British Standards or SSAIB Codes of Practice as appropriate.
However, if you are dissatisfied with the service provided by an SSAIB-registered firm and feel that your complaint has not been dealt with satisfactorily, SSAIB will investigate the matter with the firm in question. SSAIB will always ensure that a complaint against us - or any of our registered firms - is given prompt attention. For further information, please click here.
SSAIB security systems registration schemes are intended to establish compliance of such systems with relevant standards, meaning those that apply to the security system in question.
Our registration schemes are not intended to establish compliance with BS7671 IET Wiring Regulations or the competence of any person installing or testing – for example – spur points, unfused/fused outlets, socket outlets and/or electrical interconnections used to supply a security or life safety system.
This exemption includes the connection of a security system to an existing electrical spur point or socket outlet, eg the final connection of a security system to an electrical power point using a flexible cable.